Terms & Conditions
Terms & Conditions.
It is important for you to note all of the following points prior to submitting your handset for repair. By submitting your handset, you agree to all of the following:
Any information or data saved on your handset (e.g. games, apps, phonebook content, text and picture messages, video clips) will be lost during the repair process. We recommend that you make a backup of any such data prior to sending your handset for repair.
Please ensure to take the following steps before sending your device for repair:
- Back up any content on your device
- Wipe data from the device
- If you cannot wipe the device, we recommend removing or signing out of any apps that may contain confidential information (email, social media, etc.)
- Remove SIM and any SD cards – for your security, SIM cards and memory cards will be removed from the device and destroyed
Vodafone and partner Fónfix do not accept any liability whatsoever for information or content that is erased or lost during repair.
Your manufacturer warranty does not cover the following:
(a) moisture damage (e.g. handset has got damp or wet),
(b) physical damage (e.g. handset has been dropped or suffered a knock or scratched),
(c) cases where IMEI ID stickers have been removed,
(d) damage/malfunction caused by use in unsuitable environments (e.g. damp, dusty or dirty conditions).
Please refer to your device’s manufacturer warranty rules for further information.
Charges will apply where repairs are carried out outside of warranty terms or period, A detailed inspection of your handset will not proceed until the estimated cost of repair is accepted by you. Following acceptance of repair costs, repairs will proceed where possible, though exceptions can occur. If your handset is beyond repair, it will be returned without charge for the inspection. (Customer still pays for carriage)
Estimates for obvious physical damage which is not covered under warranty can be paid online at the time of purchase. The estimate charge may increase/decrease from time to time. If the final charge is less than the amount paid online, we will refund the balance. If the final charge is more than the amount paid online, we will contact you and process a payment for the payment balance.
In the case of your handset having no power, Vodafone and partner Fonfix will not be responsible for any further issues that the device is found to have once the repair has been attempted. Where a device has no power Vodafone and partner Fónfix may be unable to perform a diagnostic test.
If your handset has been repaired or a repair attempted at another service centre prior to this occasion, once opened your device could have further faults. In the case we return the unit unrepaired, Vodafone and partner Fónfix will not be responsible if your device malfunctions or operates differently.
It is your responsibility to inform us accurately of the condition of your Device. If your device is found to have a different fault from your selection on our website, we will contact you to discuss, as further charges may apply. It is the customers responsibility to package their device appropriately for shipping to Vodafone and partner Fónfix. Vodafone and partner Fónfix will not be responsible for any claims related to devices damaged in transit.
Warranty conditions – 12 months parts warranty, parts fitted to all out of warranty repairs are guaranteed for 12 months, warranty does not cover moisture damage, physical damage to parts or if the parts have been tampered with.
If your iPhone meets warranty requirements, we can process it under Apple warranty terms, please note Find my iPhone must be removed prior to sending us the device. Instructions on how to do this can be found here. Our same unit repair service for out of warranty repairs, online and in our instore repair locations, are not Apple approved, premium high quality parts are used.
Note: Warranty repairs at Fónfix Sandyford walk in service incur a €15 handling fee.
Vodafone and partner Fónfix will send you regular updates by SMS and email to keep you informed on the progress of your repair. We will also send you details on how to track your device when dispatched back to you with the carrier.
*About our Google authorised repairs: Our accreditation to repair Google devices under warranty is a service offering on behalf of Vodafone Ireland ltd., we can only offer warranty repair for devices bought from Vodafone Ireland. We can repair all other devices out of warranty, please note that once we have completed an out of warranty repair for physical damage to your device any remaining manufacturer warranty will be renewed but if your device was not bought from Vodafone Ireland Fónfix will not be able to process any further warranty repairs, it must be returned to the place of purchase. If your device is out of warranty by date at the time of your repair, you will receive 12 months warranty only on the part replaced or any faults associated with the part.
Free Collection and Return offers are not available for warranty repair service.
Percentage off offers are not available for the warranty repair service.
The same-day repair service in Dublin City is available to the following EirCodes: A94, A96, D01, D02, D03, D04, D05, D06, D6W, D07, D08, D09, D10, D11, D12, D13, D14, D15, D16, D17, D18, D20, D22, D24, K78.
After your repair is completed and returned the manufacturer could contact you for survey purposes.
Delays to your repair can occur due to the availability of parts or occasionally additional parts may be required.